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Privacy Policy

How we collect, use and protect your information when you visit our site, use the owner portal or work with us.

Draft for legal review. This text is a working draft prepared for review by Florida counsel. It is not final and should not be relied on as legal advice.

Draft · Last updated November 5, 2026

1. Who we are

tranKEYlo (“tranKEYlo”, “we”, “us”) provides short- and long-term property management services in Miami-Dade County, Florida. This Privacy Policy explains how we handle personal information collected through trankeylo.com, the tranKEYlo owner portal, and when you contact us or work with us.

[Legal entity name, registered address and Florida real estate brokerage details to be inserted.]

2. Information we collect

We collect information you give us, information we receive while managing homes, and limited technical information.

  • Contact details, such as your name, email address and phone number.
  • Property details, such as the address, number of bedrooms, rental preferences and anything you write in a message.
  • Owner account information, such as portal login details, billing and tax information, and documents you upload.
  • Guest and tenant information we process on behalf of owners, such as reservations, rental applications, lease records, payment status and communications.
  • Technical information, such as IP address, browser and device type, pages visited and approximate location derived from the IP address.

3. How we use information

We use personal information to:

  • Reply to inquiries and prepare rental estimates.
  • Provide, manage and improve our property management services.
  • Operate the owner portal, statements and invoices.
  • Communicate with guests, tenants, vendors and owners.
  • Meet legal, tax, accounting and record-keeping obligations.
  • Protect the security of our services and prevent fraud.
  • Send occasional updates if you agree to receive them. You can unsubscribe at any time.

4. Automated tools and AI

We use software, including AI models provided by third-party service providers, to help prepare rental estimates, organize receipts and invoices, sort maintenance requests and draft messages and statements. Our team reviews this work.

Rental estimates are informational and are not appraisals or guarantees. [To be confirmed with counsel:] Decisions with legal or similarly significant effects, such as approving a rental application, are made by our team and not by automated tools alone.

5. When we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share it only as needed with:

  • Service providers that help us run our business, such as hosting, email, payments, tenant screening, accounting and AI providers, under contracts that limit how they may use it.
  • Booking platforms such as Airbnb, VRBO and Booking.com, to list homes and manage reservations.
  • Vendors and contractors who need it to complete work at a property.
  • The owner of the home, for guest and tenant information related to that home.
  • Authorities or other parties when required by law, or to protect rights, safety and property.
  • A buyer or successor in a merger, acquisition or sale of assets, subject to this Policy.

6. Cookies

We use essential cookies to remember your language choice (trankeylo-lang) and to keep you signed in to the owner portal. We do not currently use advertising cookies. [Update this section before adding analytics or advertising tools.]

7. How long we keep information

We keep personal information for as long as needed for the purposes described above, including legal, tax and accounting record-keeping, and then delete or anonymize it.

8. Security

We use reasonable administrative, technical and physical safeguards, including encryption in transit and access controls. No method of transmission or storage is completely secure. If a breach affects your personal information, we will notify you as required by law, including Section 501.171 of the Florida Statutes.

9. Your choices and rights

You can ask us to access, correct or delete your personal information, and you can opt out of marketing emails at any time. Depending on where you live, you may have additional rights under local law. We will verify your request and will not discriminate against you for exercising your rights. To make a request, email hello@trankeylo.com.

10. Owners outside the United States

We are based in the United States, and the information we collect is processed and stored in the United States, where data protection laws may differ from those in your country.

11. Children

Our site and services are not directed to children under 13, and we do not knowingly collect their personal information.

12. Changes to this Policy

We may update this Policy from time to time. We will post the updated version on this page with a new date, and tell you about material changes.

13. Contact us

Questions about privacy? Email hello@trankeylo.com or write to us at our Brickell office in Miami, Florida. [Mailing address to be inserted.]